Stanford School of Medicine
Urology–

Amenities and Services at Stanford

Billing:
Stanford University Hospital billing differs from Stanford University Clinic billing. The hospital bills for the institutional charges while the clinic bills for professional fees. In most cases, patients are presented with a dual set of bills, one from each organization. Also, Stanford University Hospital billing is not related to billing for Lucile Salter Packard Children's Hospital. We are sensitive to patient financial situations and offer special handling of accounts when needed. Please call Billing at 498-5850 if you have any questions regarding a patient bill or other financial services concerns.

Parking at Stanford:
Information available here

Automatic Teller Machine:
Wells Fargo and Stanford Federal Credit Union ATM machines are located in the lobby adjacent to the Emergency Department.

Cafeteria:
The Market Square Cafeteria, located in front of the Emergency Department in the Main Center, is open from 7:00 a.m. until 7:00 p.m. Discount meal cards may be purchased from the Department of Nutrition and Food Services, 723-6904. Vending machines in back of the cafeteria, by the Emergency Department, and in the "Brown Bag" room (on the ground floor across from the escalator), are always accessible. Food service also is available in the Operating Room for surgeons between cases. The Market Express - Snack bar expresso - Mrs. Fields is located near emergency room is available for coffee drinks, cookies, soups and sandwiches, and is open from 12:00 midnight until 7 p.m.

Blood Donation:
The Blood Center Provides a broad range of blood products and testing services required by patients. Staff work closely with physicians when patients require autologous and directed blood donations. Stanford Medical School Blood Center is located at 800 Welch Road
Office of Autologous & Directed Donations............... 723-6667
Community Blood Donation ............................... 723-7831

Disability Service:
Stanford University Medical Center is mandated by State and Federal requirements to provide equal access to its programs and services to persons with disabilities.

We are continually adding equipment as the need arises. The following is a list of services and devices we have made available to assist in providing the required equal access:

Financial Screening Unit:
Located in the Patient Admitting Services Department in the lobby of the Main Center, the Financial Screening Unit verifies insurance coverage and initiates the billing flow for all inpatient admissions and outpatient procedures. A financial counselor is available for advice regarding the uninsured and underinsured patient. Call 723-6188 for more information.

Chaplaincy:
Chaplains provide comfort and support to family members; administer religious rites, such as the Sacrament for the Sick or Baptism, assist family members who must decide whether to institute or withdraw life support systems; locate a specifically requested priest, rabbi or minister; care for patients who feel anxious, lonely or apprehensive; conduct worship services (weddings, funerals, memorials); and if requested, assist patients and family members in finding a local congregation. Funds are available for non-clinical patient needs. The Chaplaincy Service is interfaith and staff respect each patient's religious convictions. Any attempt to convert a patient's beliefs is viewed as unacceptable. By calling pager number 5683 (LOVE), you can reach a chaplain, on-call 24 hours a day. For more information, call 723-5101.

Patient Representation:
The Patient Representatives offer a wide-range of services to meet patients' non-medical needs. Staff trained in problem resolution and crisis intervention help work with patients and families to: resolve service or billing issues, respond to special requests, and assist patients with non-medical problems related to their hospitalization. Special services include the provision of clothing for victims of physical or sexual assault, Durable Power of Attorney for healthcare forms, funding for special patient needs, and notary service for patients and family members. For more information call 723-7167 or page 7737 (P.RREP). Direct line from patient rooms is 3-6000.

Patient Hot Line:
Patients, families, or friends can call 723-6000 (in hospital, 3-6000) 24 hours a day to reach a Patient Representative who will provide a prompt response to non-medical questions or concerns.

Interpreter Services:
24 hour Spanish interpreters provide the hospital community with services including oral interpretation, translation of technical and non-technical documents, and assistance in bridging cultural gaps. Russian and sign language interpreters are available by appointment. Other languages can be accessed through the AT&T Language line or the language bank. The service can be reached at 723-6940, by dialing the paging operator at 723-6661, or by calling page number 7726 (SPAN).

The Health Library:
A community service of SUH and co-sponsored by local medical organizations, The Health Library provides a wide array of up-to-date health and medical information free to the general public. Materials include books, medical journals and texts, health newsletters, news clippings, and educational audio visual cassettes, as well as information on local, regional and national health resources. The main library is located in the Stanford Shopping Center (725-8400). The in-hospital branch is in Room E303 (725-8100) and offers free information packets to patients.

Lifeline:
Lifeline is a system for elderly, frail, medically vulnerable and physically limited people to access emergency care at all times. It operates through an automatic dialer unit attached to the home telephone and a wireless radio transmitter worn by the subscriber. When the button on either unit is activated, trained monitoring staff at Lifeline Central are notified and immediately respond. A fee is charged but subsidization is possible for clients in need. For more information, call 723-6906.

Cultural Services:
Extensive art and music programs provide art throughout the medical center, concerts in the atrium, Art for Healing (patient participation in creating art), music on the units, and Music for Healing (at the bedside). Please call 723-7167.

International Medical Services (IMS):
International Medical Services is designed to receive international patients efficiently by meeting their unique needs. Services include assistance with documentation needed for entering the US for medical treatment, simplification of financial arrangements with all entities of Stanford University Medical Center, timely coordination of appointments, and assistance with travel and accommodations. IMS also provides treatment and financial report follow-up to referring physicians and patients after the patient has returned home. For further information, call 723-8561 (723-5704).

Accommodations Program:
The American Express on Campus is available to help patients and their families traveling to SHS with their special lodging, airline and ground transportation needs. The program is designed to alleviate many of the concerns associated with traveling due to hospitalization. Please phone 1-800-446-7991 or 323-0175.

Volunteer Corps:
More than 900 volunteers serve SUH, supporting staff and providing services to patients throughout the hospital and medical center. With 492 active members, the Stanford Medical Center Auxiliary is the largest body of volunteers. Auxiliary services include the Gift Shop, Escort, Maternity and staffing reception areas. Many other volunteer opportunities exist including Patient Representation, Nursing, Chaplaincy, Clinics, Tour Docents, The Health Library. Volunteers are interviewed and placed through Volunteer Resources, 723-7424 or the Auxiliary, 723-6636.

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